Frequently Asked Questions
Everything you need to know about your Anna Lou of London experience.
How long does it take to create my personalized jewelry?
Each personalized piece is handcrafted to order in our London studio. Please allow 5-10 business days for production before your item is dispatched.
What materials are used in Anna Lou of London pieces?
We pride ourselves on using high-quality materials including 100% recycled 925 sterling silver, 18kt gold plating, and solid gold to ensure durability and ethical luxury.
What is your return policy?
We offer a 30-day return window for most items. Please note that for hygiene reasons, earrings cannot be returned, and personalized or custom-made pieces are non-refundable unless faulty.
Do you ship internationally?
Yes, we ship our jewelry worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How should I care for my jewelry?
To maintain the shine of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in their original Anna Lou packaging and clean gently with a soft polishing cloth.
Is my jewelry covered by a warranty?
Yes, all Anna Lou of London jewelry comes with a 12-month warranty covering any manufacturing defects from the date of purchase.