Returns & Exchanges

At Anna Lou of London, we want you to love your jewelry, so we offer a 30-day return policy for most items. Please note that personalized and engraved pieces are final sale and cannot be returned unless they arrive faulty.

1

Initiate Your Return

Contact our customer service team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Place the jewelry in its original Anna Lou of London packaging and ensure it is securely packed in a padded envelope to prevent damage during transit.

3

Ship the Item

Send your package using a tracked shipping service to our London studio; please keep your postage receipt until your refund has been processed.

4

Quality Check & Refund

Once our team inspects the returned item to ensure it is in its original condition, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing